Position : Food & Beverage Manager
Job Group : Department Head
Place of Work : Food and Beverage
Division : Food and Beverage
Responsible To : Resort General Manager
Responsible For :
Assistant Food & Beverage Manager/Outlet Managers/Stewarding Manager/Banqueting Manager/All other Food and Beverage Employees
Food and Beverage Managers Responsibilities:
A Food and Beverage Manager is a hospitality and tourism or a restaurant professional specialized in forecasting, planning and controlling the ordering of food and beverages for a hospitality or restaurant property. He also manages the finances related to the whole process of purchasing food and stock for the hotel premises.And make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards for
restaurant. “Purchasing” includes sourcing, ordering and transporting of F&B.
Job Skills and Requirements:
- Customer-Service: Food and beverage managers managers might have to interact with customers. Being friendly and courteous will help keep customers coming back.
- Attention to Detail: Food and beverage managers have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
- Leadership: Food and beverage managers must be leaders in the back of house, rallying their team during heavy shifts, resolving conflicts and getting the job done.
- Management Skills: Food and beverage managers not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
- Organizational Skills: Keeping work schedules, shipments, cleaning schedules and more organized is crucial to the job.
- Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong stock orders is part of a food and beverage manager’s job. Being able to come up with a solution quickly is a needed skill.
- Speaking Skills: Food and beverage managers need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
- Stamina: Food and beverage managers can expect long days around hot cooking elements, much of it on their feet.
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
Education Requirements for Food And Beverage Manager:
No further education beyond a high school diploma is required; however, more employers require or prefer applicants who have completed postsecondary education programs.Although not necessarily required, a bachelor’s degree in food service management or similar is becoming increasingly valuable to employers. Once hired, many restaurant chains send managers through intense training programs, which combines classroom and real kitchen experience.
Join a professional organization.Food service managers who wish to advance within their field may benefit from joining a professional organization.Sharpen important customer service skills. Strong customer service skills are essential for food and beverage managers. They interact with customers often and without solid interpersonal skills and experience in this area, difficult customers may be a source of stress for food and beverage managers. Starting in the field in an entry-level job, such as server or counter attendant, should give potential food and beverage managers good exposure to customer service situations and the confidence to successfully navigate them.